Contact
Services
If you have any queries relating to our services, please send an e-mail to: servicedesk@fedict.belgium.be
Click here for the Customer-friendliness charter (PDF, 345.18 Kb).
Questions ?
If, as a member of the general public, you have queries relating to any of the following topics:
- you have been sent a card reader by a public authority as part of a promotional campaign;
-
you have a question about requesting online through the federal portal or about the token
;
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you have a question about Police-on-web;
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you have a question about Tax-on-web:
for all fiscal questions go to info.tax@minfin.fed.be
for all technical questions go to servicedesk@minfin.fed.be
For all other questions go to the online contact form.
Complaints
There are two ways to file a complaint about the services provided by Fedict:
1. use the online complaint form.
2. Download the PDF complaint form (PDF, 277.53 Kb) and fill it in electronically.
- send it as an attachement by e-mail to complaints@fedict.belgium.be
- print out the form and send it by regular mail to following address :
Complaints Management Service
Rue Marie-Thérèse, 1
1000 Bruxelles
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Offices
Fedict has its offices at the following address:
Maria-Theresiastraat 1
1000 Brussels
FPS for Information and Communication Technology on google map.
General telephone number: 02 212 96 00
Fax number: 02 212 96 99
E-mail: info@fedict.belgium.be
